Contact & Account Management
Keep every person, company and conversation in one organized, searchable record your whole team can trust.
All-in-one CRM with built-in AI
Grow every customer relationship from one CRM
iCRM brings sales, marketing and customer service into one easy workspace — with 92 features and ready-made templates for 31 industries.
- 92 features
- 31 industries
- Web, iOS & Android
Built for teams in 31 industries
Platform
Everything your customer teams need, in one place
92 features across 12 areas, all sharing one customer record — so nothing falls between teams.
Sales Pipeline & Deals
Visualize every opportunity, forecast revenue with confidence and move deals from first call to signed contract.
Lead Management
Capture, score, enrich and route new leads automatically so the hottest prospects reach the right rep first.
Marketing Automation
Plan, personalize and measure campaigns across email, SMS, social and events from the same customer data.
Email & Communication
Email, call, chat and meet with customers from inside the CRM, with every interaction logged automatically.
Customer Service & Support
Resolve requests faster with ticketing, SLAs, a knowledge base and a self-service portal built on shared customer context.
Workflow Automation
Automate repetitive work with visual workflows, approvals, triggers and assignment rules that run around the clock.
Analytics & Reporting
Turn CRM activity into decisions with real-time dashboards, flexible reports and KPI tracking for every team.
AI & Intelligence
Put AI to work on scoring, writing, forecasting and coaching so your team spends more time with customers.
Integrations & API
Connect iCRM to the tools you already use through native integrations, webhooks and an open REST API.
Mobile & Collaboration
Work together from anywhere with mobile apps, offline access, shared calendars, documents and e-signatures.
Security & Administration
Control access, protect data and meet compliance requirements with enterprise-grade security and admin tools.
Why iCRM
One customer record. Every team aligned.
Sales sees the support history. Support sees the open deal. Marketing sees what actually converts. iCRM keeps everyone working from the same, always-current customer view.
- Unified timeline of every email, call, meeting and ticket
- Visual workflows that automate follow-ups and hand-offs
- AI that scores leads, drafts emails and flags deals at risk
- Role-based access, SSO and audit logs built in
Contact Management
Contact management in iCRM keeps every person, detail and conversation in one searchable record your whole team can trust.
360° Customer View
A 360° customer view in iCRM brings sales, marketing and support data for each customer into one screen your whole team shares.
Visual Sales Pipeline
The iCRM visual sales pipeline shows every deal on a drag-and-drop board so you can see where revenue stands and what to do next.
Sales Forecasting
Sales forecasting in iCRM predicts revenue from live pipeline data so leaders can plan hiring, spend and targets with confidence.
Lead Capture
Lead capture in iCRM collects new leads from forms, chat, email and events and creates CRM records automatically, so none slip away.
Lead Scoring
Lead scoring in iCRM ranks leads by fit and engagement so your sales team spends its time on the prospects most likely to buy.
How it works
Up and running in days, not months
iCRM is designed for fast adoption. Guided setup and industry templates do the heavy lifting, so your team can start selling and serving right away.
-
Bring your data in
Import contacts, companies and deals from spreadsheets or your old CRM. Duplicates are detected and merged as you go.
-
Start from your industry
Pick one of 31 industry templates with ready-made pipelines, fields and automations, then tailor it without code.
-
Automate and grow
Switch on workflows, AI suggestions and dashboards so your team spends its time with customers, not admin.
Industries
A CRM that speaks your industry's language
Pipelines, fields and automations shaped around how your industry actually sells and serves.
Real Estate
A real estate CRM that captures every buyer and seller inquiry, nurtures long-term leads and keeps each deal moving from first showing to closing.
Property Management
A property management CRM that tracks owners, tenants and maintenance requests in one place, so your team responds faster and renews more leases.
Construction
A construction CRM that tracks bids, general contractor relationships and project handoffs so you win more work and keep jobs on schedule.
Home Services
A home services CRM that turns calls and web requests into booked jobs, keeps technician schedules full and brings customers back for repeat work.
Manufacturing
A manufacturing CRM that connects distributors, key accounts, quotes and forecasts so industrial sales teams plan production and grow wallet share.
Wholesale & Distribution
A wholesale distribution CRM that tracks reorders, customer pricing and buying patterns so your reps spot churn early and grow every account.
Logistics & Transportation
A logistics CRM that manages freight quotes, shipper accounts and service issues in one place so your team wins more lanes and keeps customers.
Automotive
An automotive CRM that routes every showroom and online lead, follows up on test drives and brings buyers back for service and their next vehicle.
Insights
Guides to sell, market and serve better
Practical, vendor-neutral advice from the iCRM team.
AI & Automation
AI in CRM: Practical Use Cases That Save Sales Teams Time
Practical AI in CRM use cases, from automatic data capture and email drafting to lead scoring and deal risk alerts, and how to roll them out safely.
CRM Strategy
What Is a CRM? A Plain-English Guide for Growing Businesses
What is a CRM? Learn what customer relationship management software does, the main types, who uses it and the signs your business is ready for one.
Customer Success
Customer Retention Strategies Every CRM Team Should Use
Practical customer retention strategies for CRM teams: onboarding, health scores, feedback loops and renewals, plus the metrics that reveal churn early.
FAQ
Questions, answered
Everything you need to know before you start. Can't find what you need?
See all FAQs What features does iCRM include?
iCRM includes 92 features across 12 areas: contact and account management, sales pipeline, lead management, marketing automation, communication, customer service, workflow automation, analytics, AI, integrations, mobile collaboration and security administration.
What is iCRM?
iCRM is a cloud-based customer relationship management (CRM) platform that brings sales, marketing and customer service into one workspace. Teams use it to manage contacts and deals, automate follow-ups, run campaigns, support customers and report on revenue from a single source of customer data.
Can I customize iCRM to fit my process?
Yes. You can add custom fields and objects, build multiple pipelines, design workflows with a visual builder, create role-specific dashboards and tailor layouts for each team, all without writing code.
Who is iCRM built for?
iCRM is built for small, mid-sized and growing businesses that want an easy-to-adopt CRM without giving up depth. It ships with templates for 31 industries, from real estate and healthcare to manufacturing and SaaS, and scales from a single team to multiple departments.
How is iCRM different from other CRMs?
iCRM combines 92 features across sales, marketing, service, automation and AI in one platform, with industry-ready templates and a clean interface that teams adopt quickly. You get one connected customer record instead of separate tools stitched together.
Does iCRM integrate with my other tools?
iCRM connects with email and calendar suites, accounting software and thousands of apps through native integrations, no-code connectors, webhooks and a documented REST API.
Ready to grow every customer relationship?
See how iCRM brings your sales, marketing and service teams together in one workspace.